Managing Your Data

Everything you need to know to create marketing lists, upload data, create new fields and segment your database

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24 articles in this collection
Written by Adam Oldfield, Emma Dixon, Liv and 1 other

GDPR and Force24

How Force24 will help you become GDPR compliant

Written by Adam Oldfield
Updated over a week ago

Marketing Lists

How to find your marketing list ID

Where you can locate your marketing list ID

Written by Ellea Crompton
Updated over a week ago

How to create a new marketing list

Build a new list or segment to begin adding contacts to

Written by Adam Oldfield
Updated over a week ago

Build a test Marketing List, and add new contacts

How to build a test marketing list and add new contacts

Written by Adam Oldfield
Updated over a week ago

How to build a test Marketing List - Video Guide

How to build a test list to quickly send test emails to

Written by Adam Oldfield
Updated over a week ago

Uploading your data

Data upload

How to upload data to the Force24 platform

Written by Adam Oldfield
Updated over a week ago

How to upload data into Force24 (video)

How can i upload a spreadsheet of data into Force24

Written by Adam Oldfield
Updated over a week ago

Data Upload Error Messages

Identify what your error messages mean

Written by Liv
Updated over a week ago

Why is my data taking a while to upload?

Troubleshooting what can cause data upload to take a little while to process

Written by Ellea Crompton
Updated over a week ago

Can I delete a data upload?

Am I able to delete a data upload if a made a mistake?

Written by Ellea Crompton
Updated over a week ago

Contact Search

Contact Search/Make Decision Query Glossary

Definitions of the queries available within the Contact Search or Make Decision component drop down options

Written by Liv
Updated over a week ago

How can I see bounced or unsubscribed contacts?

How to use contact search to query contacts who have a 'bounced' or 'unsubscribed' email status.

Written by Ellea Crompton
Updated over a week ago

Contact Extension

Contact Extension: Creating New Data Fields

How to create additional custom data fields for you to personalise templates, and query data for journey triggers.

Written by Liv
Updated over a week ago

Contact Extension: Applying custom fields to contacts

How to apply your newly created custom field(s) to contacts in the Force24 portal

Written by Liv
Updated over a week ago

Contact Extension: 'Data Type' definitions

For those less familiar with the technical aspect of data fields

Written by Liv
Updated over a week ago

Can I change or delete my CE fields?

Am I able to update my custom fields?

Written by Ellea Crompton
Updated over a week ago

Data Management

Managing your opt-out preferences

Giving your customers the option to opt-out of different marketing communications

Written by Liv
Updated over a week ago

How to Erase a Contact

To comply with GDPR you may be required to erase a contact

Written by Adam Oldfield
Updated over a week ago

NOT (Group Negation) – In Start Audiences, Make Decisions and Contact Search

Searching and triggering contacts on the absence of an action or attribute

Written by Adam Oldfield
Updated over a week ago

How to unsubscribe a contact

How to unsubscribe a contact

Written by Liv
Updated over a week ago

Standard Force24 fields

A list of the 'standard' fields in Force24 to store your data

Written by Ellea Crompton
Updated over a week ago

How to bulk update Contact Subscriptions

Update Contact Subscription preferences on mass

Written by Adam Oldfield
Updated over a week ago

Your Data and Data Tags

How to use the 'Your Data' page and tag lists

Written by Adam Oldfield
Updated over a week ago

How to search on a specific contact's activity

Find out how your contacts are engaging with your campaigns

Written by Emma Dixon
Updated over a week ago