FAQs

Frequently Asked Questions

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14 articles in this collection
Written by Adam Oldfield, Liv, Steven Pinkney and 2 others

How do I add event calendar links in my emails?

Inserting event calendar links into an email

Written by Steven Pinkney
Updated over a week ago

How do I A/B test?

A/B and Split testing in Journey Manager

Written by Faith Jukes
Updated over a week ago

I'm not receiving test emails?

What to do if you've tested your emails but not received anything

Written by Adam Oldfield
Updated over a week ago

How do I create a pre-header?

Written by Megan Jones
Updated over a week ago

What is a hard/soft/spam bounce?

What are the types of bounces, and what do they mean?

Written by Adam Oldfield
Updated over a week ago

What do the status codes mean?

Written by Liv
Updated over a week ago

How do I unsubscribe an individual contact?

Written by Megan Jones
Updated over a week ago

How do I use the text cleaner?

Written by Megan Jones
Updated over a week ago

Can I insert a video in an email?

Written by Megan Jones
Updated over a week ago

How do I mass unsubscribe a marketing list?

Unsubscribing a marketing list

Written by Megan Jones
Updated over a week ago

What is throttling?

Written by Megan Jones
Updated over a week ago

What is the difference between opens and unique opens?

Written by Megan Jones
Updated over a week ago

What is the difference between clicks and unique clicks?

The difference between email clicks and unique clicks

Written by Megan Jones
Updated over a week ago

Can I transfer email snippets to use in a microsite?

Written by Megan Jones
Updated over a week ago