Select the ‘Contacts’ tab on the left-hand navigation.
To find the contact that you wish to unsubscribe, filter the contacts – you can filter by email address or first name by creating a query such as:
Click ‘Filter Contacts’
Click on the icon next to the contact name of who you wish to unsubscribe. This will take you to the contacts individual page, showing their activity and engagement with campaigns. To unsubscribe them from future campaigns, select unsubscribe:
A contact can still remain ‘Active’ in the Contact Status but be unsubscribed from any marketing communications.