We have  implemented a process that allows you to control the mailer headers in your email to make emails look like they have been sent from a real person.

The existing mailer header would look like:

This is quite confusing for people. So we have implemented a solution that mimics Outlook:

This will mean that bounces will go to the return-path address and all replies go to the From or Reply Address. Being an effective method to be implemented for personal type emails.

IMPORTANT: to enable you to implement this feature you will need to add dkim record to your dns, key1._domainkey.yoursite.com as CNAME, pointing to dkim.c.data-crypt.com. If you select the Yes option without performing the above, this will result emails looking forged and performing poorly.

Implementation when sending a one off batch send:

During the organisation of your campaign, you will be presented with the From Name and Replies heading where you can specify the From Name, Reply Address and whether or not you would like to implement Direct Replies.

To action the Direct Replies and adopt the appearance of a more personal email, simply click the Yes option to implement.

Implementation when sending an email through Journey Manager:

Similar to the above, when you have inserted a Send Email Component, you will be presented with the same From Name, Reply Address options and whether or not you would like to implement Direct Replies.

Again, to action the Direct Replies and adopt the appearance of a more personal email, simply click the Yes option to implement.

If you have any questions or need assistance, please do not forget to ask your Account Manager, or jump on Intercom to start a live chat!

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